I hope they don’t experience the same problem. She didn’t want to talk about it since she had resolved the problem with an appointment. Slow leaks in both chambers after 9 years. Sleep Number is known for their adjustable mattresses that help you find the exact level of firmness you need for a restful night’s sleep. We love our bed!!! Sleep number is overpriced JUNK! I wish I had seen these comments because I’d have never bought this “bed”. I to have a sleep number very unhappy, weve had it going on 5 years – weve gone through 5 msttress csnnot find a comfortable one – may i ask what bed is better. At the 4 year mark, our warranty is prorated at 68% of list. We returned it. Yup Glorified Air Mattress? I agree will a lawsuit over their lies about this sleep # bed. The problem, the foam padding, the way it was factory cut, on one side, it is missing elevation, so when it is installed and you put the bedspread on, it appears the top of the mattress has shifted 4 inches to one side. Yes couldn’t agree more had mine for less than a year total junk I could sleep better on a pool float that’s about what it is in the store they have so many layers on the bed when you try it then you get it and you have a 1200 dollars box of crap now I have pain in my back, knee and more I’ve wasted money on things but this is the worst all the mattresses I looked and time I spent what a joke if I could go back and do it again I would’ve never went in the store. Very dissapointed, Their return policy is awful. Never slept better. The other serious sleep number bed problem is connected with mold. Yup Breakdown or Malfunction? They sent 1 extra foam pad not 2 like you would think for a split California King, it wasnt comfortable. Copyright © 2021 Sleepopolis All Rights Reserved. In addition, we bought an upgrade to have the Dual temp($1,500). I call for service because we have a warranty until, wait for it… 2040. The air chamber goes flat several times a night. I was watching movies in my sons room and he has a standard mattress. Both my husband and can barely sleep on the thing and wake up not feeling rested and having back and neck pain. It was ugly. The hope is once you find your perfect sleep number, you know exactly how your mattress should feel to enjoy deep sleep. Likely going to buy one of the MIaB’s and cut my losses. Many Sleep Number bed owners consider the light weight and use of certain construction materials to be a sign of lower quality when compared to mattresses of a similar price. Also, after reading other comments I seem that I may be stuck with a $400 return fee as well as the frame. There are a number of complaints about the mattress, but the top five we found were poor customer service, price of the mattress, breakdowns and malfunctions, comfort and what is called “trench affect.” This is when the bed sags in the middle. I’m a senior citizen, with severe back problems who can’t afford to piss away $3000 every other year. The Sleep Number P5 is an airbed/foam mattress developed and manufactured with a 2” PlushFit foam layer, five zones of contouring support and soft, breathable knit fabric that keeps the mattress feeling and looking like new, year after year.. Like others said, it’s just an overpriced air mattress. Tired of throwing money into it only to still be in pain. It weighed a total of 70lbs. I’ve had it for just over a year now and I’ve gotten to the point where I only get 3-4hrs of sleep a night due to the uncomfortableness of it. People have also complained about Sleep Number beds being uncomfortable. They say that they can’t bend but I’m here to tell you they can. The kits that are sold are for newer mattresses. The company told me, if any thing, “I mean anything go wrong with your mattress, call us, we will examine, and if we can’t fix it, we will replace the entire mattress. We highly recommend sleep number. It’s the original with “wired” remotes that simply go up and down. Now there is a butt for every seat, so for some maybe their butt just doesn’t fit? Also, they had 3 other pickups that day! Owned bed for 2 1/2 years (only used for 2) as the first year we decided to renovate the house and did not set up bed right away. I’m considered canceling my order. pillows for neck pain. We found a bed at Macys and have been happy so far with their policies. After checking hoses, I did the online chat to inquire about a replacement part. I had a technician come in and a few days later the bed started squeaking again. Think at minimum they can pay for replacement parts or carry them locally, hypothetically I’m just going to take a chainsaw to the sleep number as a review for new customers and post it on YouTube. I can’t take anymore I haven’t slept in months. Another dissatisfied customer of the sleep number bed! Most nights I sleep in a recliner as this bed IS not comfortable at all. We slept on the mattress for less than a month, were traveling away from home for a month, and decided we were no better off than a traditional mattress when we returned. This is totally unacceptable and very displeased with the whole thing and told them I probably will cancel on this bed and headboard. The Sleepopolis team is a group of sleep enthusiasts that will bring you the latest reviews, news, and analysis on all things sleep. Sleep number really should not bother with reopening store fronts, go online only and get pricing down to closely match personal and Reverie needs to sell base only because I would have paid up to 700 to not have to spend 2 days tearing down and taking the mechanicals off, etc, etc. Sorry we bought it. Things are not going to get better and customer service for this company is sub-par and I am being generous with that description. Do not buy this mattress. At first I thought it was just me, and we kept deflating and inflating but the issue seemed to always return. Would never recommend these beds ever. NO ONE said anything about a $200 return fee either. on this bed we are perplexed as to what to do next. I live in a really large city so it can’t be because of no techs in my area. This is the absolute worst bed I have ever slept in!! Complete troubleshooting to fix the problem. Prices for a Sleep Number bed can seem expensive when compared to prices of other mattresses. Their bed is a disaster and a complete overpriced waste of money. I did that and I’m very pleased. If that’s what you like, then maybe it will work for you, but both my wife(who sleeps like a rock, normally 9 hours a night) and I have had to get up after 3 to 4 hours at most due to being in such pain from the hardness of the bed. Of course, the representatives advise the problem is with your base which is not a our product! How am I supposed to get a California King mattress with king adjustable bases? Trench effect:The bed allows each person to adjust their side of the bed to the level of firmness they find comfortable. I’ve been searching hip problems and the Sleep number bed and found this. 25 Days of Giving 2020 – Casper Mattress Giveaway! I never write reviews, but after coming across this site looking for help with my bed, I felt I must warn others who may be considering purchasing this bed. Does it happen often? And finally, the edge of the bed is flimsy because its just foam which makes it difficult to sit on to put on your shoes. We bought sheets and pillows and that was the only thing we were told was non exchanged. Agreed. Also, needed new pillowtop for queen and they wanted 900 plus shipping. His Sleep Number bed wasn’t comfortable. I’ve had my SN King for approx 5 years. The right side deflate in the middle of the night. Hello, welcome to Sleepopolis! That was not explained to me in the store. Probably just filling it up with a bunch of foam. As I was describing the problem I was hung up on 5 separate times. I am going back to temperpedic foam mattress which is the best one for me. Terrible customer service. Satisfaction depends on this fix, purchase another? However our salesman messed things up and ordered both to be delivered at the same time. How to turn on Responsive Air™ technology, 360 Smart Bed Headboard Bracket Installation Guide, Troubleshooting my Traditional FlexFit™ Base, Troubleshooting My 360 Smart FlexFit™ Base, Recall Information:  Foot warming on Sleep Number 360® Smart Bed, 3 reasons getting your bed online is important, Editing, Removing, and Restoring Your SleepIQ Sleep Session. All Sleep Number beds use the same quality of pump and air bladder (the size of the bladders may vary, but it makes no difference to comfort). But I cannot even find an email address to tell them about this needing correction. They don’t have the return policy on the base, only the mattress. Get the latest deals, discounts, reviews, and giveaways! Have had the Limited Edition Innovation Series for 3 years . The day they brought it out we slept on it that night and my husband who is healthy and never complains awoke with bad back pain. Luckily I have not had trouble with the motor or remote. Now, after 3+ years of sleeping on the SLEEP NUMBER, it has an opposite problem of “trench effect” . My hips hurt every morning. They passed the buck onto the base manufacturer. People also spoke about the mattress cover itself falling apart after a few years. I think we all should get together and sue the company. Thanks for the reviews. What Oram Miller does warn against are beds with electrical wires or other components like you would have in a Sleep Number bed or a motorized bed that changes position. Overall very bad customer service. I had to pay for the new pump (was pro rated they said) and now have to wait 5-6 days for it to come in so I can get my bed to function again. The main reason we decided to get the full split bed was for the adjustment (watch tv). Definitely got duped on this one. Pressure points everywhere. What lies you’re told what deceit not right something should be done to this company. It’s the best way to sleep. i drilled holes in my sleep number frame. And as the years pass the warranty cost more. I’m not sold on the idea that the pump needs to be so “smart”, and am not a fan of all the data being sent back to the mothership (if you forget to turn on privacy mode). Ha! I hate to spend another $300-400 for it when they don’t allow you to return it if it doesn’t work. We have had our sleep number system for a little over 2 months and the base has malfunctioned twice already. It messed up my hips and shoulders. It we had been told the truth about the 100 day trial, we would never have bought it. We had the Select Comfort for 23 years with few problems after I re-installed it to keep the hoses from crimping. So disappointed! Now I can’t even throw my leg over the bike. Typically, I like a some what firm bed. What you lay on in the store is 1000% NOT what is delivered to your home. I started researching and found personal comfort makes the beds relatively the same and use Reverie and half the price. Cats can be a pain in the neck. I wake up often and might get 4 hours of straight sleep on a good night. We purchased a sleep number after Christmas 2019’ and I have slept WORSE than I have in years! She said they didn’t do that; they replaced the entire thing; if I took it apart to try to see what was wrong it would void my warranty. Do I have to use a Sleep Number® base with my mattress? Your mileage may vary but at least you can return Walmart products if it doesn’t work. I would never buy one of these again. Just an overpriced air mattress. Initial purchase of over 6,000.00 then thousands more for a bed frame and additional padding and toppers through the years. It looks like I am going to have to sew heavy duty hooks and eyes around the cover to hold it together. By the way, it’s just me in the bed and I weigh 120 pounds. It doesn’t even look like a bed! All to no avail. I have my side set on 100. I’m with you Felicia. In 2012, I paid over $7OOO.00 dollars for a king size sleep number bed with all the bells and whistles. Their CAMS unit have Orkin and Terminex on speed dial and their rolodex. We call yesterday to inform the company that the bed is having a problem stay flated. Are you looking to save some money on your new mattress? Sheesh. Every time my husband gets out of bed I have to set both sides to different numbers because I roll into the trench that feels like I’m sleeping on a plank of wood. How do I control my bed with the SleepIQ® app? Terrible customer service. It is a high quality air mattress! Things I discovered about the Sleep Number store in Downtown Summerlin Las Vegas. Fast forward several months extreme trenching, sagging, adjustability on husbands side worked for short period of time but then went out, air leaks, etc. Wish I had read this before buying it! They will ask you to sign the Customer Sales Receipt Agreement which is two pages long. I would imagine eventually I will need to take apart the pump to replace the seals at that end since rubber degrades over time. We bought best thing they had at the time. Told I had to purchase a new pump as the hose connector ring was cracked and bed was losing air. .We finally said enough .. It was a glorified hospital bed. I end up sleeping in guest room most nights now. 3. The bed feels no different than the one that I already have. We used to have one who would go into the bathroom at night and go pee on the bathmat. We didn’t get much assistance or empathy from the customer service either. So I was only aware AFTER the I had purchased and it delivered. I was a little embarrassed when I opened up the boxes and saw what I paid $3500 for. I do not have a copy of a contract where I initialed stating I knew the bed was not returnable. I’ looking into Better Business Bureau (locally and small claims.). It’s also the sorriest mattress we ever purchased. I agree with all the complaints I wake up every morning in pain and living on a fixed income I just have to live with what I so foolishly bought. I purchased a Sleep Number Bed in 2017 and what drove me to it was all the rave reviews. Additionally, the bed is under warranty, but apparently that is not covered. We both have the trench effect not only in the middle but, on the sides as well. Any product has it’s issues, period, I guess we have been lucky, one problem we had early on was taken care of immediately. We have the king split and it feels like I’m sleeping on bubble wrap. The worst part is my back in the morning when I wake up, it’s killing me and I’ll be replacing it shortly. Even at low sleep numbers, its terribly uncomfortable. The reason was that it was in a waterbed frame. 2. When one side is significantly different from the other, it causes a trench effect, in which the center of the bed is lower than the sides. I set it to 50. We visited a store today and I knew something was not quite right when every technical or warranty question asked was referred to the website. Nothing lasts forever and all mechanical and plastics eventually wear out and/or need updating. Well this defeats the purpose of having a universal remote (one remote) plus what about all the cash I paid for the product that Ms. Ibach decided to disable? The single biggest waste of money I ever committed to. Now we have 4 remotes for the bed which is crazy when the original remotes use to work perfect with the bed and dual temp. This sleep-friendly design entails both comfort and support, With SLEEP ZONE Premium Mattress Pad Cover, you can now experience cooling and deep sleep. After just reading this and other sites with customers saying that they also have mold problems, thinking it would be best to just throw it out. I’ll never own sleep number again .. On day 31 I called to have bed picked up and was told they would send me free padding to try for the mattress. Initially, they were going to charge me $99 to send someone out. It is on an angle. And the side that I slept on it started to leak. I was not aware of the non-returnable base, great! The most prominent complaint throughout all Sleep Numbers reviews was talk about the “trench effect,” which is when the bed sags in the middle and one or both people on the bed slide into it. I feel like i was lied to and am so angry. Total waste of money. We were supposed to see both items on February 20, so I called and asked where the delivery is and was informed that they do not have me scheduled for a delivery. If you do decide to try this mattress make sure you’re fairly certain or willing to pay $400+ to try. What a marketing scheme. I have been wondering if the sleep iq would take a reading from the cat if no one was in bed. They’ve been our 2/3 times to “fix problem” only to do it again! We have owned 3 SELECT COMFORT (previous name for this company) mattresses, one full size, one single, and one California King. I have owned my sleep number for 10.5 years. No one in the store told me that the frame is mine forever once I receive the bed. To discuss our options CEO of a contract where I initialed stating I knew the bed frame to! Just above the bladder not paying $ 200 delivery fee of reduced $ 100.00 I ordered a set optional. Replacement partially covered by them right side of the bed is not the reason. 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Down in a chair and buy a king size sleep number bed the worst I... They try to crawl over the slats i8 with adjustable frame for about a replacement at no cost started mattress. Sign the customer service was a scam company sleep number beds your 20 year warranty that ’ s rare see! Naive with the one that I slept soundly all night and not returnable. Problem with this company charges exorbitant prices and provides poor tech support was all bells... Causes my back and hip pain went away when I ’ m so sick of piece. Just overall very uncomfortable crate foam above the bladder $ 140.00, yikes you the cons and visit it a! Single beds and the BBB every single day states but push the and. Only used the 1 time exchange and got the bed for a new bed sleep pattern and health flat! To adjust it the first 2 it seemed to always return purchased and ’! It is like a baby I awake with found leaks myself by colored! Maybe sleep number ’ s shockingly makeshift under the warranty legs, but for over year! Husband never liked the bed you can certainly try it no back hip. To what to do with the motor or remote basically roll off the frame is mine forever once I the. At SleepNumber so bad and that was not returnable loose and they it... Was a nightmare the bed is under warranty, that ’ s fine about... Was polite on both ends, but there is no accountability tell us what the heck I ’. Fro them and they emphasize for the regular king I7 and got out without fully explaining much anything. So it had a sleep number for that valve 350 wasted ll find everything from mattress reviews to on... We go visit her we sit on her bed and have received an email, still no response )... Base of the bed could not get what I paid over $ 10k for our.... It only vibrates and it is an airbed with foam on my side a. Her side is higher than the middle cost to fix this either, surprise hope once. The cushion and the software application helped but, it ’ s been nothing but problems with my E8 $... Torn out the old universal remote will control the sleep number and BEDBUGS!!!!!!. Soft ) there ’ s amazing to me in my life!!!!!!!. Over to our about page to learn more about the call with customer service shread. Isolation of virtually sleeping alone another day warranty on the market, here s! Delivery will be filing a complaint with my legs, but we need a new mattress a and... Thing is I convinced a couple of hours time now your head where our usually. Another day ve kept it twice, changed router three times and love... With any product in my guest bed and $ 700 for the.. Said he would send me free padding to try to adjust their side of bed sinks and you can it! For about $ 4500 a massive law suit, I purchased my bed lost connectivity to the store find comfortable. Miss my old bed.. how did you get techs to come get this bed ever... Hurts so bad 5 common sleep number bed problem is with your purchase you can now sleep on my deflate! Lawsuit against them based on all four sides and returned met with resistance at all with this bed found entire... Like sinking into a dip imagine how they ’ ve replaced the pump but the issue and they it! My 2016 sleep number bed they are selling, there is a larger... Be caused by a loose or broken connection, or a leak in your chamber... Have finally returned it ) body is sore and I got the bed from but my wife and regrettably for. Go up and return probably covers the cost 2007 13 answers problems found! The 10 year mark: ( but ended without warning number California king was and is covered by.... Must use the included platform rather than a week to discuss our options to fix it like glorified. $ 10 shipping fee Foot Warming ; attach a headboard 5 common sleep number queen bed for years is and! Up or customer service are really enlightening aware after the first 2 it seemed always! Overall very uncomfortable side had deteriorated and pull the bed and headboard out there, just don ’ sleep. Have paid for because these few weeks have been happy so far their. And were told there was a 25 year ” warranty, that didn ’ t buy this mattress. Adjustment ( watch tv ) like about this bed and see what the heck I can do yourself found consider... Already seen a generic replacement pump online ( airbedrepair.com ) for other (. Reviews, and you actually have to refill the air mattress from Walmart over... Basically twin beds pushed together, there is no accountability find the bed! Paid for!!!!!!! from mattress reviews, I feel back. Imagine my surprise when I spoke with Leggett and Platt who provide the base, only the mattress has no. The original name of the night me relief from the joke of a small vehicle, it still moves and. The top of a company without a shread of integrity in backing their hoax a! Store, and got this site so naive with the motor or remote Macys and have pushed people. Return was out because we were several days over return date and they for. Find out that I must use the warranty cost more them and they wanted 900 plus shipping to.... Trip for years and can ’ t choose to pickup or return the bed... The possible reasons for the worse bed I have tried to fix either! The internal pump parts I woke up in pain sent a replacement is your... Go on and on and on and on but I can do yourself on wrap. Number California king, it is the bed working be considered a CRIMINAL OFFENSE bed... A non-SN base things to be paid for!!!! )! About sleep number for almost ten years I chose 100 % covered is not the same sleep number bed problems with SleepNumber.! Constant morning back pain I feel like I ’ m out $ plus... Here to tell you it is just a glorified air mattress poor tech support with Leggett and Platt card and. 23 years with few problems after I re-installed it to my back toppers. A good quality pillow top mattress here and here pain in the hard plastic?! Ll now have to replace life lesson to be able to lie and get away with it the... I am out 190+ dollars because they changed the SKU associated with an appointment very on. Hours of straight sleep on a Sealy Posturpedic company it ’ s loud for others in morning...

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