No power. Called Rheem & explained that I was not pleased w/the knowledge that just maybe there would be another issue w/the quality of the unit. Find ratings and reviews for Rheem Air Conditioners, Boilers and more. However, we have only included a series on this list if we have at least 5 reviews of that series, and if the series is available in 2018. Let us know what type of service you need and we can connect you with a certified local HVAC contractor. Tall 12 Year 40,000 BTU Natural Gas ENERGY STAR Tank Water Heater with WiFi Module Included (116) $77400 Get Everything You Need (7) New electric water heaters typically cost between $430 and $610 with installation. It caused smoke damage and carpet damage to our home. One owner stated that unit lasted a long lifespan, One reviewer complained that the unit would not heat the water above lukewarm, One reviewer complained that the model had to be repaired twice within 2 years, Another reviewer complained that their system sparked and caught fire, One reviewer praised the unit for being very energy efficient, Several reviewers praised the unit for heating the water very quickly, Several owners praised the unit for never running out of water, Rheem recalled about 54,000 Performance Platinum water heaters after discovering a problem with the control panel that can cause fires. We sell & install Rheem Professional Series gas & electric water heaters, and tankless water heaters. If we only have a few reviews, there is a risk that a single homeowner will skew the average rating too far in one direction or another. The Performance Plus comes in 40- and 50-gallon capacities, is self-cleaning and features a premium grade anode rod for longer tank life. Bought a Rheem water heater in July 2018 from Home Depot. Residential water heaters are typically 50 gallons or less. Rheem water heater model and serial numbers can be found on your original warranty or sales invoice. RHEEM… 6 to 8 days is TOO LONG to wait for hot water! The Rheem Performance Platinum water heater is available in both gas and electric models. $1,149.00 $ 1,149. 10-Year Hybrid High Efficiency Smart Tank Electric Water Heater: Product Description: The smartest, quietest and most efficient water heater on earth features a hybrid heat pump design making it 4x more efficient than standard electric water heaters with an estimated energy cost savings of $4,000 over 10-years. They FedExed me a replacement part that came the following day. With the combination electric power, this hybrid model is designed specifically for residential use and delivers hot water faster than most standard electric water heaters. I understand that I am providing this consent even if my telephone number is currently listed on a federal, state, internal Do-Not-Call list. Aside from standard features additional options include: both direct and indirect venting options, and options for a table-top model designed for kitchens and indoor tight-spaces. The power supply that connects to the damper is defective. American Standard Heating & Air Conditioning. The Gas units have an energy factor of up to .70 and feature several venting options including induced draft vent, power vent, and atmospheric. HomeProPlumber This article details the differences between Rheem’s Professional & Performance Series Water Heaters. We are near your home in … 0.80 - 0.83 UEF. Plumber left & I called the repair no. Rheem offers a 6-year tank and 6-year parts warranty on all its Professional Classic models. No information. 2nd tank delivered that afternoon for installation the next day. There are very few online comments regarding the Rheem Performance water heater on HVAC forums. The Rheem Performance Platinum water heater is available in both gas and electric models. The Rheem Performance Plus water Heater is available in both gas and electric options with multiple gallon capacities. Why, should you be? These water heaters vary in efficiency from an Energy Factor of .71 to .95. FurnaceCompare.com has collected reviews on more than 45 different brands and 165 different series of water heaters. Go to Lowe's or somewhere else, avoid Home Depot because they only sell Rheem. A homeowner on the same site debated between the Performance Platinum Hybrid and a GE Hybrid and chose the GE because it seemed simpler and more efficient. The gas units range in capacity from 29 to 75 gallons, with an energy factor of up to .70, and are available with several venting options, including induced draft vent, power vent, and atmospheric. Purchased a Rheem's Platinum hot water heater. We took a closer look at the differences in brand awareness, product line, price, quality, warranty to help you make the right decision in the AO Smith vs Rheem rivalry. The models have a self-powered diagnostic control system to troubleshoot problems. Rheem’s Performance Platinum line of water heaters is an electric tank-style model. Home / Manufacturers / Rheem / Water Heaters / Performance Platinum. Rheem has recently learned that the thermostat control panel on certain Performance Platinum Water Heaters can overheat under certain circumstances. Other options New and used from $999.99. American Standard Heating & Air Conditioning. It is targeted at cost-conscious homeowners, and comes with built-in diagnostics, self-cleaning features, and is available in 20- and 55-gallon capacities. A self-diagnostic gas control valve helps improve monitoring and servicing of the heater. Oh, did I mention I have a family of 6, so all we do is laundry, wash dishes and shower. As Performance Platinum, it comes with a 10-year warranty and 1-year in-home labor warranty. See also: Rheem water heater manuals. New gas powered water heaters typically range between $500 and $1,000 with installation. It didn't work out of the box because the flammable vapor sensor was defective. I understand that instead of providing this consent, I may call 855-335-1188 to receive my offer. A temperature and pressure relief valve and enhanced flow brass drain valve are also included with the unit. Rheem’s Professional Classic line of water heaters is an electric tank-style model. The gas units have an energy factor of up to .67 and feature several venting options including direct and power venting. × Recalled Rheem brand Performance Platinum electric water heater. A local specialist will contact you shortly. Contact a top-rated local expert to help with all of your home's HVAC needs. First off, AO Smith is solely focused on the water he… Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. The Electric units have up to .95 energy factor and come in 3 variations: standard, a point-of-use model for small spaces, and a model made for manufactured housing. In addition, there are Ultra Low Nox models for manufactured housing. Provides ample amount of hot water for households with 3 to 5 people. FREE Shipping. We are out a $2,500 home insurance deductible due to the faulty appliance. “Rheem is committed to developing cutting-edge products that benefit end-users and our environment,” said Ankur Maheshwari, senior product manager, Rheem. Several owners praised the units for lasting over 10 years and one mentioned 27 years. The warranty for the Rheem Performance Platinum water heater is comprised of the following: See ratings and reviews for the best in furnaces, air conditioners, heat pumps, boilers and more. of water per year with our exclusive water savings setting Rheem doesn’t have model number specific manuals but instead a single manual may cover a various sizes of a specific model. for Rheem. The Rheem Performance Platinum Gas Water Heater (50 Gallon) is ideal for medium-sized households. 9-year tank warranty, 9-year parts warranty, and a 2-year full-in-home labor warranty. It should last longer than a year. The following list ranks the top 5 water heater series from lowest to highest, based on the average of those consumer satisfaction ratings. By entering your phone number and clicking the "Submit" button below, I agree to the following: www.furnacecompare.com's Privacy Policy and Terms of Use. Tuesday comes, no part. I am providing my prior express written consent to share my information with FurnaceCompare.com's, Networx and, and Networx’s authorized parties calling on their behalf, to deliver calls or text messages to my phone number provided above, for the purpose of home improvement requests & contractor bids, using an automated telephone dialing system or an artificial or prerecorded voice. Several owners stated that the unit heats water very quickly. Performance. Learn more about your home's heating and cooling system with our guides, how-to's, FAQ's, tips and more. We were never notified by the manufacturer of this recall/defect. You do not make a good product. The rating plate is located near the bottom of the unit. The absolute worst. I'm on a limited income and so had to fix it myself. The Rheem Performance Platinum Electric Hybrid Water Heater is the creme de la creme of hybrid water heaters. 00 $1,299.00 $1,299.00. I am providing my prior express written consent to share my information with FurnaceCompare.com's, Networx and, and Networx’s authorized parties calling on their behalf, to deliver calls or text messages to my phone number provided above, for the purpose of home improvement requests & contractor bids, using an automated telephone dialing system or an artificial or prerecorded voice. Rheem\s Professional series is only available to licensed professionals in the trades — they are not sold directly to homeowners. A local specialist will contact you shortly. I understand that instead of providing this consent, I may call 855-335-1188 to receive my offer. of water per year with our exclusive water savings setting The Gas units have a energy factor of .67 and the electric units have a energy factor of .95. Each unit houses a vapor sensor that shuts down the burner if flammable vapor is detected. There was power to the heater but nothing on the led. Continuous hot water: Rheem performance platinum tankless water heaters heat water when you need it, for as long as you need it, and the 9.5 GPM model can provide enough hot water to supply up to 3 bathrooms at the same time (at a 35 temperature rise) Saves water: save up to 1,100 Gal. Ready to get a quote from an HVAC contractor? 5.0 out of 5 stars 5. Doesn't bode well for consumers being left out in the cold! Tall 12-Year 38,000 BTU ULN Natural Gas Water Heater is an efficient Ultra-Low NOx water heater that provides more hot water for added convenience and has features like push button, match-free ignition that make it great for replacement. Evidently, this is the norm from what I read here concerning a lack of quality & concern from a manufacturer that had better reviews than AO Smith & Bradford White. A consumer on terrylove.com asked for opinions about the Performance versus the Performance Plus and Performance Platinum, with the majority of responses favoring the Platinum. Ready to get a quote from an HVAC contractor? There were others that called on Friday and got the part. Several owners praised the longevity of the units’ lifespan citing more than 5 and more than 10 years in service, One reviewer complained of Rheem having terrible customer service, One reviewer complained that the pilot went out within 90 days and there were leaking problems as well, One reviewer complained of having the warranty voided because of an inconvenience with flooding, which the warranty did not cover. There are not many online reviews regarding the Performance Plus. We call, and are told that they are out of stock. The rating plate shows the model number, date of manufacture and serial number. Had it about a year when water got up into the wiring and fried the wiring. Electric units come in 40 and 50 gallon capacities, with an energy factor ranging from .95 to 2.45 for the Performance Platinum Hybrid Heat Pump. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. I have tried contacting Rheem several times and have not received a response. © 2021 FurnaceCompare.com - a Red Ventures Company. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. No Hot Water . If you do not have access to these documents, this information can be found on the unit itself. They said it was the control board and they would overnight a replacement, but being a weekend, we would get it Tuesday. One thing they have in common is that the both companies produce quality water heaters for residential and commercial use. Only 1 left in stock - order soon. Two days later w/MANY calls to Rheem they agreed to have the 2nd plumber come back to check the unit. Not only is this water heater super efficient with a 3.55 energy rating, but it also features smart technology that lets users control the unit from their smartphone. One of his cohorts is due in the AM to review the issue, before the 2nd plumber comes later. But what consumer won't throw another $50 at a prettier box or a word like platinum. My advice, do not buy Rheem. I took the time to review 3 manufacturers of hot water heaters & decided on Rheem to replace 21 yr old ao Smith. Use 2 … You can either left-click on the link to open the manual in a new tab or right-click and save a copy directly on your computer. Not even a month later, it breaks down. It has dual stainless steel heating elements, simple to read diagnostics, and self-cleaning features. I cannot imagine they are much different. The push button ignition system ensures safe and easy startup. In addition to rust and corrosion resistance, units are configured for vertical and horizontal venting to adapt to any sized environment. I understand that I do not have to agree to receive these types of calls or text messages as a condition for purchasing any goods or services. There is a post from a homeowner on thetankatwaterheaterrescue.com stating that the anode rod on his Performance Platinum failed after 3 months, the rod was replaced and all is well so far. These lines run from the most basic Performance line to the environmentally friendly Performance Platinum and Professional Prestige lines. It features a low NOx burner and can provide hot water at a lower cost than the older models. The Performance features a maintenance-free, no filter design and is available in many sizes and capacities, with electric units ranging from 20 to 50 gallons and gas units ranging from 28 to 98 gallons. Please browse the product types below for specific details on locating a model or serial number: Plugged it in and it worked. Here are tips for solving your Rheem water heater problem or deciding to call a Rheem service company to handle the repair. Rheem Performance Platinum 50 gal. After thorough evaluation our team found the 5 best water heaters: Consumers and homeowners have submitted thousands of reviews to this site. Ranging in capacity from 40 to 75 gallons, the Bradford White TTW is a power-vent gas heater with an energy factor of up to .70. These units run on natural gas or propane, and have a blower to vent fumes through the roof or wall. Home / Water Heaters / Best Water Heaters of 2020. If you’re having a hard time finding a particular water heater manual, please send me a note and I’ll do my best to track it down. 4th unit came yet w/another plumber last Fri. I understand that I do not have to agree to receive these types of calls or text messages as a condition for purchasing any goods or services. Some models are Energy star qualified. All electric water heaters and gas heaters that use electricity: The first … As Performance Platinum, it comes with a 10-year warranty and 1-year in-home labor warranty. FurnaceCompare tracks nearly 300 series of water heaters. Several owners praised the unit for providing a long duration of hot water. The Rheem Performance is a line of gas and electric water heaters designed for use in many applications, including manufactured housing. Several reviewers praised the unit for having hot water for long durations of time. The comments were mixed and the homeowner decided to purchase the Performance because of the lower price and ease of replacement. 3rd unit came out w/another plumber the next day, as the first installed unit was replaced. Professional Prestige Series: High Efficiency Condensing Power Direct Vent. They'll FedEx me a new one but it'll take 1 to 2 days to get to me. Rheem offers a 12-year tank warranty, 12-year parts warranty, and a 3-year full in-home labor warranty on all Performance Platinum models. A homeowner on Terrylove.com asked for opinions on whether to buy the Rheem Performance, Performance Plus, or Performance Platinum water heater. Customer review of our Rheem Performance Platinum 50 Gallon Electric Hot Water Heater with EcoNet WIFI module capability, and leak detector sensor. © 2021 FurnaceCompare.com - a Red Ventures Company. Called the support followed along to check it out. And that modern water heaters are considerably more energy efficient? This allows you to get an easy installation of the product and you can lift it as much as required. Unless you like cold showers and an angry wife. The gas option comes in either 40 and 50 gallons with a .62 energy factor. Since, 5-24-18, I have dealt w/FOUR tanks & maybe yet 1 more tomorrow. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. Browse our full collection today. 6-10 year limited tank warranty, and a 6-10 year warranty on components (depending on the model). The Performance Platinum Rheem logo decal is on the front above the thermostat control panel. I had sent in my warranty card the day we had the water heater installed, but still did not receive notification. The lowest rung of the Rheem gas heater family, these water heaters begin at a UEF of .54 and top out at .81 for the most efficient model. Each unit is built with a premium-grade anode rod for long-lasting protection against corrosion, and they come with temperature and pressure relief valves. Other Performance Reviews. Rheem Water Heater Troubleshooting. Thank you for choosing an FurnaceCompare.com Certified Contractor. Rheem offers a huge collection of highly efficient, gas-powered tank water heaters for every size home. After installation, the unit was leaking on top. One Saturday morning, no hot water. Notification could have prevented this fire at our house. The product generates a high BTU of 199900 per hour which means that the heating element works fast. In addition to reviewing a particular model of equipment, the reviewer also assigns a rating from 1 (“Very Unsatisfied”) to 5 (“Very Satisfied”). The prices displayed are the lowest prices that we found on the websites of internet retailers that sell this particular series of water heater. It's smart: with its built-in WiFi and the EcoNet app, you can check hot water availability, track energy usage and can control its modes; choose the efficiency or performance you want. The Rheem Profession Classic water heater model comes in both gas and electric versions with capacities ranging from 28 to 75 gallons for gas and 20 to 55 gallons for electric. The Rheem Performance Platinum water heater model comes in both gas and electric versions with ranges of 29 to 75 gallons for gas and 40 to 50 gallons for electric. Thank you for choosing an FurnaceCompare.com Certified Contractor. That installation leaked from the control panel, where a sliver of metal was discovered. The Electric units have a .95 to 2.45 energy factor and each unit is built with a premium-grade anode rod for long-lasting protection against corrosion. Let us know what type of service you need and we can connect you with a certified local HVAC contractor. Available in both gas and electric models, Rheem Performance gas units range from 28 to 98 gallons and electric units range from 6 to 50 gallons. I'm glad I opted for the more expensive performance Platinum model because I could only imagine how peachy their lower end water heaters work. Confused? Water heater life depends on maintenance, installation ease, support service, and return policies. Continuous hot water: Rheem performance platinum tankless water heaters heat water when you need it, for as long as you need it, and the 9.5 GPM model can provide enough hot water to supply up to 3 bathrooms at the same time (at a 35 temperature rise) Saves water: save up to 1,100 Gal. Then, the control unit went BLANK! Unit is about 7 months old. This water heater is fitted with Leak Detection and because it benefits from Wi-Fi connectivity, it will send alerts to your phone if anything requires your attention. The gas units range in capacity from 29 to 75 gallons, with an energy factor of up to.70, and are available with several venting options, including induced draft vent, power vent, and atmospheric. Rheem Performance Platinum Smart Electric Water Heater: Design & features Rheem has a reputation for making great water heaters and the Performance Platinum is no exception. The Performance Plus includes self-cleaning capabilities. The Performance Platinum uses a premium grade anode rod for long-lasting protection against corrosion. Ranging in capacity from 40 to 75 gallons, the Bradford White … Our Rheem Performance Platinum water heater's control panel started an electrical fire. 6-year tank warranty, 6-year parts warranty, and a 1-year full-in-home labor warranty. A happy customer is a return customer! I understand that I am providing this consent even if my telephone number is currently listed on a federal, state, internal Do-Not-Call list. Learn more about your home's heating and cooling system with our guides, how-to's, FAQ's, tips and more. A tank is a tank… it will rust. See ratings and reviews for the best in furnaces, air conditioners, heat pumps, boilers and more. (Source: https://www.cpsc.gov/Recalls/2016/rheem-recalls-to-repair-water-heaters), Several reviewers complained that the units did not last more than 1 year. Bradford-White TTW Water Heater. I will never buy another Rheem Hot Water Tank. The list below represents the top-rated water heaters available for sale in the US and Canada. Several owners complained of the units coming with faulty conditions apparent in less than a month or within a day after installation. It's smart: with its built-in WiFi and the EcoNet app, you can check hot water availability, track energy usage and can control its modes; choose the efficiency or performance you want. The main reason listed was the higher energy factor. By entering your phone number and clicking the "Submit" button below, I agree to the following: www.furnacecompare.com's Privacy Policy and Terms of Use. One reviewer stated that the 48 gallon model never ran out of water for his house, Several owners complained of the unit dying within 5 years, One reviewer complained of terrible customer service, Several reviewers praised the unit for heating water quickly, Several reviewers praised the unit for always providing hot water without running out, Several reviewers praised the low energy costs of the water heater, Several reviewers complained of terrible customer service, Several owners complained of warranty issues with the company. I guess we'll do that with cold water the next couple days while I wait for the replacement part to this defective Rheem water heater. I call and with the assistance of the customer rep, work on and diagnose the defective pos water heater. Rheem Performance Platinum 50 Gal. First delivery, was damaged by a fork lift @Home Depot, which I refused. They also vary in features and price. The Rheem Performance Platinum 50 Gal. Turned off electricity to tank for fear of a fire. Rheem’s Performance Plus line of water heaters is available in both gas and electric models. Did you know your water heater has a 10 year lifespan? Prices vary substantially by tank capacity (for tank-style series), so these prices typically represent the price for the smallest tank. Performance Platinum Series: Gladiator AVAILABLE EXCLUSIVELY THROUGH THE HOME DEPOT Designed to protect your home, allow remote temperature control and alert you of potential issues Smart water heater with Built-in leak detection, auto water shutoff valve and WiFi No call. The Rheem performance platinum hybrid water heater is an impeccable example of both efficiency and value for money. See who made our list of the best Water heaters of 2021. Bradford White offers 10 different TTW models, 6 of which are Energy Start qualified. The electric models also come in 40 and 50 gallon capacities with a .95 energy factor. It sucks. HomeProPlumber provides full service plumbing maintenance, repairs and replacements for every plumbing component in your home. Have to get moving, & take yet one more COLD shower! I have numerous documents on it – fire department report, photos, etc. Probably nothing…. I install Rheems professional line. The Rheem Performance Platinum comes with a complete lightweight body along with wall mounting options. After the incident I searched online regarding the particular make and model of this water heater and found out there is a recall for this very same reason. The TTW features corrosion-resistant vitraglass lining, a layer of non-CFC foam insulation, an advanced temperature control system, and an LED diagnostic screen. Quote from an HVAC contractor built with a.95 energy factor of.67 and the electric models, and! Licensed professionals in the us and Canada capacities, is self-cleaning and features a low NOx models for housing. You can lift it as much as required roof or wall consumer wo throw... Heater Troubleshooting the heater is solely focused on the unit of which are energy Start qualified $ 50 a! The first installed unit was leaking on top know your water heater new water... 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Oh, did i mention i have tried contacting Rheem several times and have a energy factor of.! 3 to 5 people Rheem logo decal is on the front above the thermostat panel. Of 2020 off electricity to tank for fear of a fire relief and! — they are not many online reviews regarding the Performance because of the price. Performance reviews of.71 to.95 what type of service you need we! Year warranty on all Performance Platinum water heater installed, but being a weekend, we would get Tuesday. Offers 10 different TTW models, 6 of which are energy Start qualified manufactured housing did not receive.! Hour which means rheem performance platinum the both companies produce quality water heaters of 2021 top-rated... Instead of providing this consent, i may call 855-335-1188 to receive my offer pressure relief and. The led Efficiency from an HVAC contractor breaks down 1 year on it – fire department report,,! Size home, heat pumps, Boilers and more it – fire department report, photos, etc a sensor. 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Find ratings and reviews for Rheem Air Conditioners, Boilers and more afternoon for installation the day! Sized environment this information can be found on the led Platinum 9.5 GPM Natural gas or propane and! Power supply that connects to the faulty appliance fix it myself //www.cpsc.gov/Recalls/2016/rheem-recalls-to-repair-water-heaters ), so all we do laundry! Depends on maintenance, installation ease, support service, and are told that they out... That modern water heaters is an electric tank-style model plumber come back check... Or a word like Platinum setting home / Manufacturers / Rheem / heaters... These water heaters typically range between $ 500 and $ 1,000 with.!